Privacy Policy for Flowers Creekmouth Customers

Introduction

At Flowers Creekmouth, we are dedicated to protecting the privacy and security of your personal data. This Privacy Policy details how we collect, use, and safeguard the information you provide to us when ordering flowers in Creekmouth and surrounding districts. We operate in full compliance with the UK General Data Protection Regulation (GDPR) and are committed to upholding your data protection rights.

Scope of This Policy

This Privacy Policy applies to all customers who place orders with Flowers Creekmouth for delivery or pickup within Creekmouth and neighbouring districts. By ordering from us, you consent to the use of your data as outlined in this document.

What Data We Collect

We collect personal data that is necessary to process your orders and provide our services efficiently. The data we gather may include:

• Identification Data: Name and surname
• Contact Data: Delivery address, contact phone number, and occasionally email address (when applicable for order updates)
• Order Information: Details regarding your purchase, such as items ordered, preferred delivery date, and recipient details
• Payment Data: Payment confirmation from authorized processors (we do not store full payment card details)
• Correspondence: Communications with us, such as messages regarding your order or customer service requests

Lawful Basis for Processing Your Data

Flowers Creekmouth collects and processes your personal data on the following lawful bases as defined under GDPR:

• Contractual Necessity: To fulfill your order, arrange delivery, process payments, and perform our contract with you
• Legal Obligation: To comply with applicable financial, tax, or other legal requirements
• Legitimate Interests: To operate and improve our services, handle customer queries, and prevent fraud, provided such interests are not overridden by your data protection rights

Purpose of Data Collection

The information we collect is used solely for the following purposes:

• Processing and fulfilling your flower orders
• Arranging deliveries as requested
• Communicating with you about your orders
• Maintaining our business records according to statutory requirements
• Improving the quality and efficiency of our services

How Your Data Is Stored

Your personal data is stored securely in our order management systems. We implement technical and organizational measures appropriate to the level of risk, including restricted access, encrypted data storage where feasible, and secure processes for payment data. Only authorized members of our team and essential third-party processors have access to your information for the stated purposes.

Retention Period

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:

• Order & Transaction Data: Retained for up to 7 years to meet accounting, tax, and legal obligations
• Contact Data: Retained for as long as needed to manage your order and respond to any queries, after which it is deleted or anonymized unless law requires longer storage
• Communications: Kept only as long as required for our operations or for resolving order-related matters

Once retention periods expire, your data is securely deleted or anonymized so it cannot be linked back to you.

Third-Party Processors

To provide our services, we may work with carefully selected third-party processors. These may include:

• Payment Platform Providers: To securely process your transaction
• Delivery Partners: For arranging delivery of your orders
• IT Service Providers: For system hosting, maintenance, and security

All our processors are contractually bound to meet GDPR standards and are only permitted to process your data for specified purposes. We do not sell or rent your personal information to any other parties.

Your Data Protection Rights

You have the following rights under the GDPR regarding your personal data:

• Right of Access: You can request a copy of the data we hold about you
• Right to Rectification: You can request corrections to incomplete or inaccurate information
• Right to Erasure: You can request deletion of your data, provided retention is not required by law
• Right to Restrict Processing: You can request that we temporarily or permanently stop processing all or some of your personal data
• Right to Object: You may object to processing that is based on our legitimate interests
• Right to Data Portability: You can ask to have your data transferred to you or another provider in a structured, commonly used, and machine-readable format where technically feasible

If you wish to exercise any of these rights, please contact us through the communication channel used when placing your order or by postal mail to our store address. We will respond to all valid requests within one month as required by law.

Data Security

We take the security of your data seriously. All staff handling personal data are trained in data protection compliance and required to protect the confidentiality, integrity, and availability of your data. We regularly review and enhance our security practices to protect against unauthorized access, accidental loss, disclosure, or destruction of your personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in data protection regulations, our business processes, or technology improvements. When changes are made, the updated policy will apply to all new and existing customers. We encourage you to review our privacy policy periodically to stay informed about how we protect your data.

Contact and Complaints

If you have any questions or concerns about how your data is processed, wish to exercise your rights, or want to make a complaint, please write to our business address or use your original order’s communication channel. If you are dissatisfied with our response, you may also lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection supervisory authority.

Thank you for trusting Flowers Creekmouth with your personal information. We are committed to ensuring your privacy and providing a secure shopping experience.