At Flowers Creekmouth, we take immense pride in delivering only the freshest flowers to homes and businesses across Creekmouth and the surrounding area. Our commitment to quality ensures each bouquet arrives vibrant, fragrant, and beautifully arranged. If we ever fall short of our Fresh Flowers Guarantee, rest assured that our returns and complaints process is straightforward and designed around your satisfaction.
If your flowers or floral arrangements arrive damaged, wilted, or otherwise not in perfect condition, we want to put things right as quickly as possible. Please inspect your bouquet upon delivery and notify us as soon as possible if you notice any issues. To help us resolve your concern, we kindly request that you provide photographs of the damaged flowers and packaging within 24 hours of receipt. This allows us to assess the situation and take prompt action.
As a trusted Creekmouth florist, our flowers are guaranteed fresh upon delivery. We stand by the quality and longevity of our blooms, and under typical conditions, you can expect them to remain fresh and beautiful for a minimum of five days from the delivery date when cared for according to the care instructions provided with your order. Should you experience any issues with freshness within this window despite following the recommended care instructions, please reach out to us so we can address your concerns.
Your happiness is our priority. If your flowers arrive damaged, or should you encounter issues with freshness within the guaranteed window, you have a choice of a full refund or a free replacement bouquet, delivered at a time that suits you. In some cases, we may offer a partial refund or store credit if only part of your arrangement is affected. Our team evaluates each situation individually to ensure a fair and effective resolution.
Please note, for any approved refund or replacement, we may need specific information about the problem and photographs as proof of the condition on arrival or during the freshness window.
We value all feedback—positive or otherwise—as it helps us uphold our reputation as Creekmouth's dependable local florist. If you wish to make a complaint about our flowers, products, or service, please contact our team with your order details and a description of your concern. We aim to acknowledge all complaints within one business day and resolve the matter as efficiently as possible, usually within three business days. In complex cases, we will keep you informed throughout the investigation and resolution process.
Flowers Creekmouth has deep roots in the local community, serving both households and businesses throughout the area with attentive service and the freshest blooms. When you order from us, you are choosing a florist who stands by their quality and puts customer satisfaction first. We thank you for trusting us with your special moments, and we are always here to help resolve any issues swiftly and sensitively.
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