Welcome to Flowers Creekmouth. These Terms & Conditions govern your use of our website and the services we provide for online flower delivery in Creekmouth and surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
These terms apply to individual and business customers located within Creekmouth and nearby areas who wish to order flowers and related products from us for delivery through our online platform.
To place an order for flower delivery in Creekmouth or the surrounding locality, please follow the website’s step-by-step online ordering process:
Orders can only be placed online through our official website. We reserve the right to correct any errors regarding product descriptions or pricing before accepting your order. Acceptance of your order occurs only when we send you a dispatch confirmation. We may refuse orders at our discretion or where we are unable to fulfill them due to stock limitations, payment issues, or delivery constraints.
Flowers Creekmouth accepts various forms of electronic payment, including major credit and debit cards. When placing an order, you authorise us to take payment for the total order value, including product price, delivery fees, and applicable taxes, at the time of checkout.
Your payment details are processed through secure, industry-standard systems. We do not store your payment information after your order has been authorised. By submitting your payment, you warrant that you are the authorised user of the payment method provided.
If payment is not received or is declined by your bank or card provider, your order will not be processed, and you will be notified accordingly. Orders will only be supplied upon receipt of cleared payment.
We deliver flowers and related products throughout Creekmouth and its surrounding areas within available delivery windows as displayed during checkout. Deliveries are subject to availability and external factors such as traffic or adverse weather. Delivery times are indicative and not guaranteed, but we strive to meet your selected date and time as closely as possible.
It is your responsibility to ensure that all delivery details, including recipient information and address, are correct. We cannot be held liable for unsuccessful deliveries resulting from inaccurate or incomplete information supplied by the customer. Where possible, if the recipient is unavailable at the time of delivery, we will attempt to leave the flowers with a neighbour, in a safe location, or follow your delivery instructions. Alternatively, we may contact you to arrange redelivery. Additional delivery charges may apply for repeated attempts.
Some products may be delivered in bud form to ensure maximum freshness upon arrival. We make every effort to match the product images on our website; however, due to seasonal availability, we reserve the right to substitute flowers or packaging with similar items of equal value and quality when necessary.
If you wish to cancel or amend your flower delivery order in Creekmouth, please notify us as soon as possible. Cancellation and amendment requests can only be processed prior to the order being dispatched or prepared, whichever comes first. Once your order has entered preparation or has been dispatched for delivery, it cannot be changed or cancelled.
You have the right to cancel your order for most products within fourteen (14) days of receiving them, in accordance with your statutory rights, provided the products are non-perishable. However, please note that flowers and floral arrangements are perishable goods and are exempt from standard cancellation rights once delivered unless faulty or not as described.
Refunds for eligible cancellations will be processed to the original payment method within a reasonable time. If products are returned because they are faulty or not as ordered, please contact us promptly to arrange for return and refund or replacement as appropriate.
Flowers Creekmouth is committed to delivering high-quality flowers and excellent service. Upon delivery, if you believe the flowers are not fresh, damaged, or do not match your order, please notify us within twenty-four (24) hours of receipt, providing photographic evidence where possible. We will review your concerns and arrange for a suitable remedy, which may include a full or partial refund or a replacement delivery.
Because flowers and plants are perishable, we are unable to accept returns for reasons unrelated to quality or fulfillment errors. Please inspect your order upon delivery and report any issues promptly. For non-perishable gifts, standard consumer rights apply within the relevant cooling-off period, provided goods are returned in original condition and packaging.
Our liability to you, whether in contract, tort (e.g., negligence), or otherwise, shall be limited to the purchase price of the goods and services provided. While we take care to ensure all information on our website is accurate and up to date, no warranty is given as to the correctness, reliability, or completeness of such information. We shall not be liable for any indirect, incidental, punitive, or consequential loss or damages arising from the use of our website, products, or services.
We accept liability only for losses that are foreseeable and that arise directly from our failure to fulfil our obligations under these Terms & Conditions. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any matter for which liability cannot legally be excluded or limited.
Should you suffer any loss as a result of an error, omission, or issue involving your order, please contact us so we can resolve the matter promptly.
Our website is intended for personal, non-commercial use for the purpose of viewing and ordering flowers and related products for delivery in Creekmouth and surrounding locations. You may not misuse the website by introducing viruses, hacking, or using automated systems to place spurious orders.
All intellectual property on the Flowers Creekmouth website, including images, logos, text, and design, is the property of Flowers Creekmouth or its licensors. You may not reproduce, distribute, or display any part of the website without written permission.
We collect and use your personal information (such as name, address, and payment details) to process and deliver your order, and to improve our services. We will handle your data securely and in accordance with data protection legislation. For full details about how we use your personal information, please refer to our Privacy Policy.
Flowers Creekmouth will not be liable for any failure or delay in performing our obligations to you where such failure or delay results from circumstances beyond our reasonable control. This includes but is not limited to natural disasters, adverse weather, pandemics, government actions, traffic disruptions, or supply chain interruptions.
We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. We encourage customers to review the Terms & Conditions regularly. Continued use of our website or services after changes have been made constitutes acceptance of the revised terms.
These Terms & Conditions and any contract between Flowers Creekmouth and the customer shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising under or in connection with these terms will be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is deemed unlawful, invalid, or unenforceable, that provision shall be severed from the remaining provisions, which will remain in full force and effect.
These Terms & Conditions represent the entire agreement between us and supersede all previous communications, representations, or agreements regarding your use of our website and flower delivery services in Creekmouth and nearby areas.
If you have any questions about these Terms & Conditions or your flower delivery order in Creekmouth or the surrounding area, please contact our customer service team for assistance.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 31 River Rd, Barking, London, IG11 0DA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Creekmouth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Creekmouth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
